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ISBN 10: 0874259469
ISBN 13: 9780874259469
Author: Garber Peter
The traditional role of the call center “supervisor” is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization.
This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your CSR’s to improve their skills and the level of service they provide.
Chapter1 : Introduction
Chapter 2: Content
Chapter 3: Conclusion
Chapter 4: Appendices
Chapter 5: Glossary
Chapter 6: References
Chapter 7: Index
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Tags: Garber Peter, 89 Learning, Coaching Call
