Process Design A Practical Guide to What to do When and How for Facilitators Consultants Managers and Coaches Making it Work 1st Edition by Dorothy Strachan, Paul Tomlinson ISBN 9780470182703 by Dorothy Strachan 9780470182703, 9780470289884, 0470182709, 0470289880 instant download after payment.

Process Design A Practical Guide to What to do When and How for Facilitators Consultants Managers and Coaches Making it Work 1st Edition by Dorothy Strachan, Paul Tomlinson - Ebook PDF Instant Download/Delivery: 9780470182703
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ISBN 13: 9780470182703
Author: Dorothy Strachan, Paul Tomlinson

Process Design A Practical Guide to What to do When and How for Facilitators Consultants Managers and Coaches Making it Work 1st Table of contents:

Part 1: Foundations of Effective Process Design

• Chapter 1: What is a Process and Why Design It?
  • Defining "Process": From Simple Steps to Complex Systems
  • The Benefits of Intentional Process Design: Clarity, Efficiency, Outcomes
  • Common Pitfalls of Poorly Designed Processes
  • Process vs. Project vs. Task: Making the Distinctions
• Chapter 2: Core Principles of Good Process Design
  • Clarity and Simplicity
  • Purpose-Driven Design
  • Inclusivity and Buy-in
  • Adaptability and Continuous Improvement
  • Measurement and Feedback Loops
• Chapter 3: The Mindset of a Process Designer
  • Systems Thinking
  • Client-Centricity (or User-Centricity)
  • Facilitative Leadership
  • Problem-Solving and Iteration

Part 2: The "When" and "What to Do": A Step-by-Step Process Design Framework

• Chapter 4: Phase 1: Initiation and Discovery
  • Identifying the Need for a New or Improved Process
  • Defining the Scope and Objectives of the Design Effort
  • Stakeholder Identification and Engagement
  • Gathering Information and Data (Current State Analysis)
• Chapter 5: Phase 2: Analysis and Conceptualization
  • Mapping the Current State (If Applicable)
  • Identifying Bottlenecks, Gaps, and Opportunities
  • Brainstorming Potential Solutions and Approaches
  • Developing Core Concepts for the New Process
• Chapter 6: Phase 3: Detailed Design and Prototyping
  • Breaking Down the Process into Key Stages and Steps
  • Defining Roles, Responsibilities, and Deliverables
  • Designing Communication Flows and Decision Points
  • Creating Prototypes or Pilots for Testing
• Chapter 7: Phase 4: Implementation Planning
  • Developing a Rollout Strategy
  • Communication and Training Plans
  • Identifying Resources and Support Needed
  • Mitigating Risks and Preparing for Challenges
• Chapter 8: Phase 5: Launch, Monitor, and Refine
  • Executing the New Process
  • Collecting Feedback and Performance Data
  • Troubleshooting and Problem Solving
  • Iterating and Continuous Improvement

Part 3: The "How": Tools and Techniques for Effective Process Design

• Chapter 9: Visualization and Mapping Tools
  • Process Flowcharts (Basic to Advanced)
  • Swimlane Diagrams
  • Value Stream Mapping
  • Customer Journey Mapping
• Chapter 10: Facilitation Techniques for Design Sessions
  • Structuring Brainstorming and Ideation Sessions
  • Decision-Making Techniques (e.g., Dot Voting, Consensus Building)
  • Managing Group Dynamics and Conflict
  • Creating Engaging and Productive Workshops
• Chapter 11: Data Gathering and Analysis Techniques
  • Interviews and Surveys
  • Observation and Shadowing
  • Root Cause Analysis (e.g., 5 Whys, Fishbone Diagram)
  • Benchmarking and Best Practices Research
• Chapter 12: Communication and Documentation
  • Creating Clear Process Documentation
  • Visual Communication Strategies
  • Presenting Process Designs to Stakeholders
  • Version Control and Accessibility

Part 4: Tailoring Process Design for Your Role

• Chapter 13: For Facilitators: Guiding Group Genius
  • Designing Agendas for Process Improvement Workshops
  • Navigating Resistance and Building Buy-in
  • Ensuring All Voices Are Heard
• Chapter 14: For Consultants: Strategic Impact Through Process
  • Diagnosing Organizational Process Needs
  • Developing Scalable and Sustainable Process Solutions
  • Selling the Value of Process Design to Clients
• Chapter 15: For Managers: Leading Operational Excellence
  • Implementing and Sustaining Processes Within Teams
  • Empowering Teams for Process Improvement
  • Aligning Processes with Organizational Goals
• Chapter 16: For Coaches: Unlocking Client Potential Through Structure
  • Helping Clients Design Their Own Personal/Professional Processes
  • Using Process Design to Overcome Overwhelm and Procrastination
  • Coaching for Accountability and Follow-Through

Part 5: Making it Work: Implementation, Measurement, and Sustaining Change

• Chapter 17: Overcoming Common Process Design Challenges
  • Dealing with Resistance to Change
  • Resource Constraints and Time Management
  • Avoiding "Analysis Paralysis"
  • Ensuring Adoption and Compliance
• Chapter 18: Measuring Success and Demonstrating Value
  • Key Performance Indicators (KPIs) for Process Effectiveness
  • Collecting and Analyzing Feedback
  • Reporting on Process Improvements
• Chapter 19: Cultivating a Culture of Continuous Process Improvement
  • Establishing Regular Review Cycles
  • Encouraging Experimentation and Learning
  • Embedding Process Thinking in Organizational DNA

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Tags: Dorothy Strachan, Paul Tomlinson, Process, Design