25 need to know key performance indicators 1st Edition by Bernard Marr ISBN 1292016477 9781292016474 by Marr, Bernard 9781292016474, 1292016477 instant download after payment.

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ISBN 10:  1292016477 
ISBN 13: 9781292016474
Author: Bernard Marr

Includes 10 handy do's and don'ts of using KPIs

• Want to measure the performance of your people and your business?
• Need a quick overview of the most useful KPIs and how to use them?
• Only want what you need to know, rather than reams of theory?

With the critical Key Performance Indicators required to understand your employees, financials and customers, this book tells you what you need to know, fast.

This book does a fantastic job of narrowing down the best KPIs for you and your team. Its short, sharp and incredibly useful.

25 need to know key performance indicators 1st Table of contents:

Part 1: Measuring and understanding your customers
1 Net promoter score (NPS)
2 Customer profitability score
3 Customer retention rate
4 Conversion rate
5 Relative market share
Part 2: Measuring and understanding your financial
6 Revenue growth rate
7 Net profit
8 Net profit margin
9 Gross profit margin
10 Operating profit margin
11 Return on investment (ROI)
12 Cash conversion cycle (CCC)
Part 3: Measuring and understanding your internal processes
13 Capacity utilisation rate (CUR)
14 Project schedule variance (PSV)
15 Project cost variance (PCV)
16 Earned value (EV) metric
17 Order fulfilment cycle time (OFCT)
18 Delivery in full, on time (DIFOT) rate
19 Quality index
20 Process downtime level
Part 4: Measuring and understanding your employees
21 Staff advocacy score
22 Employee engagement level
23 Absenteeism Bradford Factor
24 Human capital value added (HCVA)
25 360-degree feedback score

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Tags: Bernard Marr, performance, indicators