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A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition Fred Beisse

Name: A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition Fred Beisse
SKU: BELL-6768088
Price: 31.00 USD
Availability: InStock
Rating: 4.1 (50 reviews)

SKU: BELL-6768088

$ 31.00 ~~$ 45.00~~ (-31%)

4.1

50 reviews

A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition Fred Beisse instant download after payment.

Publisher: Course Technology

File Extension: PDF

File size: 21.72 MB

Pages: 704

Author: Fred Beisse

ISBN: 9781285852683, 1285852680

Language: English

Year: 2014

Edition: 6

Product desciption

A Guide To Computer User Support For Help Desk And Support Specialists 6th Edition Fred Beisse by Fred Beisse 9781285852683, 1285852680 instant download after payment.

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.