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A Managers Guide To It Service Management 6th Edition Jenny Dugmore

  • SKU: BELL-4723210
A Managers Guide To It Service Management 6th Edition Jenny Dugmore
$ 31.00 $ 45.00 (-31%)

4.4

12 reviews

A Managers Guide To It Service Management 6th Edition Jenny Dugmore instant download after payment.

Publisher: BSI British Standards Institution
File Extension: PDF
File size: 1.29 MB
Pages: 150
Author: Jenny Dugmore, Shirley Lacy
ISBN: 9780580728457, 0580728455
Language: English
Year: 2011
Edition: 6th edition

Product desciption

A Managers Guide To It Service Management 6th Edition Jenny Dugmore by Jenny Dugmore, Shirley Lacy 9780580728457, 0580728455 instant download after payment.

* This book is intended to meet the need for a generic, broadly based book on service management. * The managers' guide provides a basic introduction on how service management best practices and standards can help a service provider to deliver services that add value for customers at the right cost and risk. * It describes service management concepts and the broader service management landscape. * The aim of this 6th edition is to substantially re-focus the 5th edition to give a broader based picture of the most important service management best practices, how they relate and how they can (or cannot) be used together.

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