A Survival Guide for Working with Humans Dealing with Whiners Back Stabbers Know It Alls and Other Difficult People 1st Edition by Gini Graham Scott ISBN 0814472052 9780814472057 by Gini Graham Scott 0814472052 instant download after payment.

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ISBN 10: 0814472052 
ISBN 13: 9780814472057
Author: Gini Graham Scott

Between dealing with difficult people and navigating through unexpected and complicated situations, the typical day at the office involves making countless choices on how to engage with others. To succeed in the long run, good work relationships must be carefully developed and maintained.

A Survival Guide for Working with Humans presents real-life scenarios of specific work relationship problems, along with interactive quizzes, and answers on how to solve each of the problems. The book shows readers how to:

* Deal with ethical dilemmas in the workplace * Resolve everyday conflicts * Know when to speak up, when not to, and what to say * Make a graceful retreat from an unwinnable confrontation

A snappy, conversational style combines with dozens of practical tools and examples to make a fascinating, essential book.

A Survival Guide for Working with Humans Dealing with Whiners Back Stabbers Know It Alls and Other Difficult People 1st Table of contents:

Part I: Understanding and Identifying Difficult Personalities

• Chapter 1: The Complainer and the Whiner
  • Recognizing the Patterns of Chronic Complaints
  • The Impact of Negativity on Team Morale
  • Strategies for Responding Without Getting Drained
• Chapter 2: The Back-Stabber and the Underminer
  • Identifying Covert Aggression and Manipulation
  • Dealing with Gossip and Betrayal
  • Protecting Yourself and Your Reputation
• Chapter 3: The Know-It-All and the Dominator
  • Managing Arrogance and Overbearing Behavior
  • How to Contribute When Someone Else Monopolizes
  • Gently Challenging Without Confrontation
• Chapter 4: The Passive-Aggressive and the Procrastinator
  • Unmasking Indirect Resistance
  • Getting Things Done with Unreliable Colleagues
  • Setting Clear Expectations and Following Up
• Chapter 5: The Victim and the Blamer
  • Recognizing Self-Pity and Externalizing Blame
  • Encouraging Responsibility and Problem-Solving
  • Avoiding Getting Dragged into Their Drama
• Chapter 6: The Bully and the Abrasive Personality
  • Identifying Aggressive and Threatening Behavior
  • Strategies for Standing Your Ground Safely
  • When to Escalate the Issue

Part II: Core Strategies for Effective Interaction

• Chapter 7: Communication is Key: Speaking Up (and When Not To)
  • Active Listening and Clear Expression
  • Delivering Difficult Messages Diplomatically
  • Knowing When Silence is Golden
• Chapter 8: Navigating Conflict: When to Fight and When to Retreat
  • Understanding the Dynamics of Workplace Conflict
  • Strategies for Resolution (Direct vs. Indirect)
  • Making a Graceful Retreat from Unwinnable Confrontations
• Chapter 9: Setting Boundaries and Protecting Yourself
  • Establishing Personal and Professional Limits
  • Saying "No" Effectively
  • Managing Emotional Contagion
• Chapter 10: Ethical Dilemmas and Workplace Integrity
  • Dealing with Dishonesty and Unethical Behavior
  • When to Speak Up About Serious Issues
  • Protecting Your Own Ethical Stance

Part III: Advanced Tactics and Self-Management

• Chapter 11: The Power of Perspective: When Nothing Is the Best Solution
  • Choosing Your Battles Wisely
  • Letting Go of What You Can't Control
  • The Value of Detachment
• Chapter 12: Understanding Motivation: The Give and Take Paradox
  • Exploring Underlying Reasons for Difficult Behavior
  • Finding Common Ground and Mutual Benefit
  • The Psychology of Influence
• Chapter 13: Self-Assessment and Personal Growth
  • Identifying Your Own Triggers and Responses
  • Cultivating Resilience and Emotional Intelligence
  • Continual Learning for Better Relationships
• Chapter 14: When Things Spiral Out of Control: Seeking Help
  • Recognizing When You Need External Assistance (HR, Management)
  • Preparing for Worst-Case Scenarios
  • Legal and Professional Recourse (When Nothing Seems to Work, It's Time to Go Legal)
• Chapter 15: Redesigning Your Approach (Don't Resign Yourself—Redesign Yourself)
  • Adapting Your Strategies for Different People
  • Embracing Flexibility and Innovation in Interactions
  • Building a Positive Workplace Culture

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Tags: Gini Graham Scott, Survival, Working