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EbookBell Team
4.4
92 reviews
ISBN 10: 0470260343
ISBN 13: 978-0470260340
Author: Dennis Groves, Kevin Herbert, James G. Correll
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.
Prologue xi
Introduction xiii
1 Opportunity 1
2 Fact-Finding—Greg Meets His Team 19
3 Greg’s Directives 47
4 Breakdown 53
5 Listening 67
6 and Learning 79
7 Observing 95
8 Possibilities 115
9 Beginning 141
10 Hope 171
11 Decision Time 193
12 Kick-Off 203
13 Involvement 219
14 Education, Education, Education 239
15 Process Design 253
16 Customer Service 273
17 Customer Satisfaction 295
18 Competitive Pressure 313
19 Class A Leadership 329
20 Sustainability and More 351
Epilogue 367
Reader’s Reference 371
Index 375
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Tags: Dennis Groves, Kevin Herbert, James G Correll, Achieving, Class A, Business, Excellence, Executive, Perspective
