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Anticipate Know What Your Customers Want Before They Do Thomas

Name: Anticipate Know What Your Customers Want Before They Do Thomas
SKU: BELL-11975254
Price: 31.00 USD
Availability: InStock
Rating: 4.7 (36 reviews)

SKU: BELL-11975254

$ 31.00 ~~$ 45.00~~ (-31%)

4.7

36 reviews

Anticipate Know What Your Customers Want Before They Do Thomas instant download after payment.

Publisher: John Wiley & Sons

File Extension: EPUB

File size: 4.46 MB

Pages: 218

Author: Thomas, Bill;Tobe, Jeff

ISBN: 9781118356913, 9781118417218, 9781118420232, 9781118434086, 1118356918, 1118417216, 1118420233, 1118434080

Language: English

Year: 2013

Product desciption

Anticipate Know What Your Customers Want Before They Do Thomas by Thomas, Bill;tobe, Jeff 9781118356913, 9781118417218, 9781118420232, 9781118434086, 1118356918, 1118417216, 1118420233, 1118434080 instant download after payment.

Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two to be engaged -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain.