Application Management Challenges Service Creation Strategies 2011th Edition by Frank Keuper, Christian Oecking, Andreas Degenhardt ISBN 3834946516 978-3834946515 by Frank Keuper, Christian Oecking, Andreas Degenhardt 9783834916679, 3834916676 instant download after payment.

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Product details:

ISBN 10: 3834946516

ISBN 13: 978-3834946515 

Author: Frank Keuper, Christian Oecking, Andreas Degenhardt 

A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.

Table of contents:

1. Front Matter

2. Application Management – Challenges and Chances

3. Application Management 2.0

4. Cloud Computing – Outsourcing 2.0 or a New Business Model for IT Provisioning?

5. Application Management – Service Creation and Quality Management

6. Essential Bits of Quality Management for Application Management

7. Resource and Competency Management – Know and Manage Your People

8. Application Management – Strategies and Instruments

9. Knowledge Management Strategies and Instruments as a Basis for Transition to Application Management

10. Towards a Reference Model for Risk and Compliance Management of IT Services in a Cloud Computing Environment

11. Learning over the IT Life Cycle – Advantages of Integrated Service Creation and Service Management

12. Competitive Intelligence

13. Morphological Psychology and Its Potential for Derivation of Requirements from Web Applications Using Examples of Customer Self Care Instruments

14. Application Management – Case Studies

15. Case Study – Successful Outsourcing Partnership

16. Successful Choreography for a Software Product Release – Dancing to Deliver a Final Product

17. Global Production Center in Latin America for Application Management Services

18. Back Matter

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Tags: Frank Keuper, Christian Oecking, Andreas Degenhardt, Application Management, Challenges, Service Creation, Strategies