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Bank 20 How Customer Behavior And Technology Will Change The Future Of Financial Services Kindle Brett King

  • SKU: BELL-1998570
Bank 20 How Customer Behavior And Technology Will Change The Future Of Financial Services Kindle Brett King
$ 31.00 $ 45.00 (-31%)

4.4

92 reviews

Bank 20 How Customer Behavior And Technology Will Change The Future Of Financial Services Kindle Brett King instant download after payment.

Publisher: Brett King.
File Extension: PDF
File size: 3 MB
Pages: 38
Author: Brett King
ISBN: 9789814302074, 9814302074
Language: English
Year: 2010
Edition: Kindle

Product desciption

Bank 20 How Customer Behavior And Technology Will Change The Future Of Financial Services Kindle Brett King by Brett King 9789814302074, 9814302074 instant download after payment.

The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years..

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