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Call Centres And Human Resource Management Stephen Deery Nick Kinnie

  • SKU: BELL-2475278
Call Centres And Human Resource Management Stephen Deery Nick Kinnie
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Call Centres And Human Resource Management Stephen Deery Nick Kinnie instant download after payment.

Publisher: Palgrave Macmillan
File Extension: PDF
File size: 1.54 MB
Pages: 308
Author: Stephen Deery, Nick Kinnie
ISBN: 9781403913043, 1403913048
Language: English
Year: 2004

Product desciption

Call Centres And Human Resource Management Stephen Deery Nick Kinnie by Stephen Deery, Nick Kinnie 9781403913043, 1403913048 instant download after payment.

This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

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