Communicating Professionally 3rd Edition Catherine Sheldrick Ross by Catherine Sheldrick Ross, Kirsti Nilsen 9781555709297, 155570929X instant download after payment.

An updated and expanded version of the training guide Booklist called "one of the most valuable professional publications to come off the presses in a long time," the new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media. With more resource information on cross-cultural communication, including new applications of communication principles and the latest research-based material on communication in general, this comprehensive manual coversFundamental skills such as listening, speaking, and writingReading others' nonverbal behaviorHow to integrate skills, with tips for practicingSense-making, a theory of information as communicationCommon interactions like speaking one-on-one, working in groups, and giving presentationsTraining others in communication skills, including a special section on technology-based training