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Customer Care A Training Manual For Library Staff 1st Edition Pat Gannonleary And Michael Mccarthy Auth

  • SKU: BELL-4675640
Customer Care A Training Manual For Library Staff 1st Edition Pat Gannonleary And Michael Mccarthy Auth
$ 31.00 $ 45.00 (-31%)

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Customer Care A Training Manual For Library Staff 1st Edition Pat Gannonleary And Michael Mccarthy Auth instant download after payment.

Publisher: Chandos Publishing
File Extension: PDF
File size: 2.38 MB
Pages: 249
Author: Pat Gannon-Leary and Michael McCarthy (Auth.)
ISBN: 9781843345701, 1843345706
Language: English
Year: 2010
Edition: 1

Product desciption

Customer Care A Training Manual For Library Staff 1st Edition Pat Gannonleary And Michael Mccarthy Auth by Pat Gannon-leary And Michael Mccarthy (auth.) 9781843345701, 1843345706 instant download after payment.

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.
  • Dual use - reference work and/or training manual
  • Potential as a text book
  • Applicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services

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