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Customer Service For Dummies 3rd Edition Karen Leland Keith Bailey

SKU: BELL-2138222

$ 31.00 ~~$ 45.00~~ (-31%)

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Customer Service For Dummies 3rd Edition Karen Leland Keith Bailey instant download after payment.

Publisher: For Dummies

File Extension: PDF

File size: 2.9 MB

Pages: 410

Author: Karen Leland, Keith Bailey

ISBN: 9780471768692, 0471768693

Language: English

Year: 2006

Edition: 3

Product desciption

Customer Service For Dummies 3rd Edition Karen Leland Keith Bailey by Karen Leland, Keith Bailey 9780471768692, 0471768693 instant download after payment.

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.