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Dealing With Difficult People Lilley Roy

  • SKU: BELL-61259180
Dealing With Difficult People Lilley Roy
$ 31.00 $ 45.00 (-31%)

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Dealing With Difficult People Lilley Roy instant download after payment.

Publisher: Kogan Page
File Extension: EPUB
File size: 15.25 MB
Author: Lilley, Roy
ISBN: 9780749447519, 0749447516
Language: English
Year: 2002

Product desciption

Dealing With Difficult People Lilley Roy by Lilley, Roy 9780749447519, 0749447516 instant download after payment.

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
words : 34946

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