Dealing With Dysfunction Innovative Problem Solving In The Public Sector Jorrit De Jong by Jorrit De Jong 9780815722076, 0815722079, 2016017500, 2016029634 instant download after payment.

How can we deal effectively with bureaucratic dysfunction? This book examines the problem and develops a novel approach to solving it. Drawing from academic literature on bureaucracy and problem solving in the public sector and the clinical work of the Kafka Brigade, a social enterprise dedicated to diagnosing and remedying bureaucratic dysfunction in practice, this study reveals the shortcomings of conventional approaches to bureaucratic dysfunction. The usual methods have failed to diagnose problems, distinguish symptoms, or identify root causes in a comprehensive or satisfactory way. They have also failed to engage clients, professionals, and midlevel managers in understanding and remedying the dysfunction that plagues them. This book offers conceptual frameworks, theoretical insights, and practical lessons for dealing with the problem in practice. It sets a course for rigorous public problem solving to create governments that can be more effective, efficient, equitable, and responsive to social problems. -- Preface