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Delivering Knock Your Socks Off Service Knock Your Socks Off Series 3rd Edition 3rd Performance Research Associates

Name: Delivering Knock Your Socks Off Service Knock Your Socks Off Series 3rd Edition 3rd Performance Research Associates
SKU: BELL-1671466
Price: 31.00 USD
Availability: InStock
Rating: 4.25 (38 reviews)

SKU: BELL-1671466

$ 31.00 ~~$ 45.00~~ (-31%)

4.3

38 reviews

Delivering Knock Your Socks Off Service Knock Your Socks Off Series 3rd Edition 3rd Performance Research Associates instant download after payment.

Publisher: AMACOM

File Extension: PDF

File size: 3.83 MB

Pages: 193

Author: Performance Research Associates

ISBN: 9780814407653, 081440765X

Language: English

Year: 2002

Edition: 3rd

Product desciption

Delivering Knock Your Socks Off Service Knock Your Socks Off Series 3rd Edition 3rd Performance Research Associates by Performance Research Associates 9780814407653, 081440765X instant download after payment.

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.