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Design Issues For Service Delivery Platforms Incorporate User Experience A Grounded Theory Study Of Individual User Needs 1st Edition Martin Bergaus Auth

  • SKU: BELL-5142768
Design Issues For Service Delivery Platforms Incorporate User Experience A Grounded Theory Study Of Individual User Needs 1st Edition Martin Bergaus Auth
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Design Issues For Service Delivery Platforms Incorporate User Experience A Grounded Theory Study Of Individual User Needs 1st Edition Martin Bergaus Auth instant download after payment.

Publisher: Springer Vieweg
File Extension: PDF
File size: 30.75 MB
Pages: 453
Author: Martin Bergaus (auth.)
ISBN: 9783658105402, 3658105402
Language: English
Year: 2015
Edition: 1

Product desciption

Design Issues For Service Delivery Platforms Incorporate User Experience A Grounded Theory Study Of Individual User Needs 1st Edition Martin Bergaus Auth by Martin Bergaus (auth.) 9783658105402, 3658105402 instant download after payment.

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

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