logo
0

EbookBell.com

Most ebook files are in PDF format, so you can easily read them using various software such as Foxit Reader or directly on the Google Chrome browser.
Some ebook files are released by publishers in other formats such as .awz, .mobi, .epub, .fb2, etc. You may need to install specific software to read these formats on mobile/PC, such as Calibre.

Please read the tutorial at this link:  https://ebookbell.com/faq 


We offer FREE conversion to the popular formats you request; however, this may take some time. Therefore, right after payment, please email us, and we will try to provide the service as quickly as possible.


For some exceptional file formats or broken links (if any), please refrain from opening any disputes. Instead, email us first, and we will try to assist within a maximum of 6 hours.

EbookBell Team

Digital Technology In Service Encounters Effects On Frontline Employees And Customer Responses Sonja Christbrendemhl

  • SKU: BELL-46098516
Digital Technology In Service Encounters Effects On Frontline Employees And Customer Responses Sonja Christbrendemhl
$ 31.00 $ 45.00 (-31%)

5.0

68 reviews

Digital Technology In Service Encounters Effects On Frontline Employees And Customer Responses Sonja Christbrendemhl instant download after payment.

Publisher: Springer Gabler
File Extension: PDF
File size: 2.25 MB
Pages: 283
Author: Sonja Christ-Brendemühl
ISBN: 9783658378844, 3658378840
Language: English
Year: 2022

Product desciption

Digital Technology In Service Encounters Effects On Frontline Employees And Customer Responses Sonja Christbrendemhl by Sonja Christ-brendemühl 9783658378844, 3658378840 instant download after payment.

Digital technology is disrupting the prerequisites for most firms in the service industry and frequently forces them to reassess the ratio of human interaction and technology use in service encounters. To retain competitiveness, it seems mandatory to increase service encounter efficiency by embedding digital technology into the existing processes. However, there is little empirical evidence on how such technological implementations affect the sentiments, attitudes, and behaviors of frontline employees. Likewise, research on interrelated customer responses is scarce. To address this matter, this book presents four distinct yet related studies to investigate the impact of digital technology on frontline employees, customers, and ultimately service firms. The results and implications provide meaningful insights for theory and practice.

Related Products

Technology Adoption In The Caribbean Tourism Industry Analyzing Service Delivery In The Digital Age 1st Ed Andrew Spencer
-31%

Technology Adoption In The Caribbean Tourism Industry Analyzing Service Delivery In The Digital Age 1st Ed Andrew Spencer

4.7

106 reviews
$45.00 $31.00
Designing For Digital Transformation Cocreating Services With Citizens And Industry 15th International Conference On Design Science Research In Information Systems And Technology Desrist 2020 Kristiansand Norway December 24 2020 Proceedings 1st Ed Sara Hofmann
-31%

Designing For Digital Transformation Cocreating Services With Citizens And Industry 15th International Conference On Design Science Research In Information Systems And Technology Desrist 2020 Kristiansand Norway December 24 2020 Proceedings 1st Ed Sara Hofmann

$45.00 $31.00
Digital Technology In Physical Education Global Perspectives 1st Jeroen Koekoek
-31%

Digital Technology In Physical Education Global Perspectives 1st Jeroen Koekoek

4.3

88 reviews
$45.00 $31.00
Ethical Digital Technology In Practice Simon Rogerson
-31%

Ethical Digital Technology In Practice Simon Rogerson

$45.00 $31.00
Exploring Digital Technology In Education Why Theory Matters And What To Do About It Michael Hammond
-31%

Exploring Digital Technology In Education Why Theory Matters And What To Do About It Michael Hammond

4.8

94 reviews
$45.00 $31.00
New Digital Technology In Education Conceptualizing Professional Learning For Educators 1st Edition Wan Ng Auth
-31%

New Digital Technology In Education Conceptualizing Professional Learning For Educators 1st Edition Wan Ng Auth

4.7

96 reviews
$45.00 $31.00
Switching Codes Thinking Through Digital Technology In The Humanities And The Arts Thomas Bartscherer Editor Roderick Coover Editor
-31%

Switching Codes Thinking Through Digital Technology In The Humanities And The Arts Thomas Bartscherer Editor Roderick Coover Editor

4.4

72 reviews
$45.00 $31.00
Switching Codes Thinking Through Digital Technology In The Humanities And The Arts Thomas Bartscherer
-31%

Switching Codes Thinking Through Digital Technology In The Humanities And The Arts Thomas Bartscherer

4.1

70 reviews
$45.00 $31.00
Independent Music And Digital Technology In The Philippines 1st Edition Monika E Schoop
-31%

Independent Music And Digital Technology In The Philippines 1st Edition Monika E Schoop

5.0

59 reviews
$45.00 $31.00