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Employee Identity in Indian Call Centres The Notion of Professionalism 1st Edition by Ernesto Noronha, Premilla D Cruz ISBN 8132100794 9788132100799

  • SKU: BELL-2158324
Employee Identity in Indian Call Centres The Notion of Professionalism 1st Edition by Ernesto Noronha, Premilla D Cruz ISBN 8132100794 9788132100799
$ 31.00 $ 45.00 (-31%)

4.0

66 reviews

Employee Identity in Indian Call Centres The Notion of Professionalism 1st Edition by Ernesto Noronha, Premilla D Cruz ISBN 8132100794 9788132100799 instant download after payment.

Publisher: Sage Publications Pvt. Ltd
File Extension: PDF
File size: 1.05 MB
Pages: 199
Author: Ernesto Noronha, Premilla D'Cruz
ISBN: 8132100794
Language: English
Year: 2009

Product desciption

Employee Identity in Indian Call Centres The Notion of Professionalism 1st Edition by Ernesto Noronha, Premilla D Cruz ISBN 8132100794 9788132100799 by Ernesto Noronha, Premilla D'cruz 8132100794 instant download after payment.

Employee Identity in Indian Call Centres The Notion of Professionalism 1st Edition by Ernesto Noronha, Premilla D Cruz - Ebook PDF Instant Download/Delivery: 8132100794, 9788132100799
Full download Employee Identity in Indian Call Centres The Notion of Professionalism 1st Edition after payment

Product details:

ISBN 10: 8132100794 
ISBN 13: 9788132100799
Author: Ernesto Noronha, Premilla D Cruz

This one-of-its-kind book, Employee Identity in Indian Call Centres: The Notion of Professionalism presents the lived experience of call center agents, and the perspectives of managers and trade unionists regarding employee experiences in the international call centers in Mumbai and Bangalore in India.

Employee Identity in Indian Call Centres The Notion of Professionalism 1st Table of contents:

  1. Call Centres as Workplaces

  2. The Call Centre Industry in India

  3. The Research Process

  4. Professionalism as Lived Experience

  5. Professionalism and the Reinvention of the Trade Union Movement

  6. Professionalism Contested

  7. Final Word

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Tags: Ernesto Noronha, Premilla D Cruz, Identity, Centres

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