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EbookBell Team
4.8
14 reviewsThe Enhanced Telecom Operations Map® is an ongoing TM Forum initiative to
provide a business process framework for use by service providers and others
within the telecommunications industry. The TM Forum Enhanced Telecom
Operations Map® (or eTOM for short) describes all the enterprise processes
required by a service provider and analyzes them to different levels of detail
according to their significance and priority for the business. For such
companies, it serves as the blueprint for process direction and provides a
neutral reference point for internal process reengineering needs, partnerships,
alliances, and general working agreements with other enterprises. For
suppliers, the eTOM framework outlines potential boundaries of software
components to align with the customers' needs and provides insight on the
required functions, inputs, and outputs that must be supported by products.
