First Level Leadership 2nd Edition Vivette Payne by Vivette Payne 9780761215080, 0761215085 instant download after payment.

First-level management...it's where the most critical leadership needs must be met! Now more than ever, leadership is the determining factor in successful organizations. Building and sustaining a competitive advantage requires leadership at all levels, not just the top. First-level supervisors are in a unique position to provide this new leadership. This book has been developed for the first-level supervisor charged with providing leadership in a dynamic business environment. Using assessments, activities, and case studies, you'll learn how to manage the transition from supervisor to first-level leader, motivate and retain employees, lead with impact and influence, manage project and virtual teams, lead for competitive advantage, and craft and implement a plan for managing change. You'll learn the attitudes, skills, and behaviors needed to lead and prosper in your organization. You will learn how to:

Make the shift from supervisor to first-level leader

Identify key retention factors and create a climate for motivating and retaining employees

Recognize and implement key influence strategies

Build, lead and motivate project and virtual teams for marketplace success

Identify and exceed customer expectations

Plan for process improvement and strive for added value

Manage the scope and speed of change

Identify strategies to help you develop influence and communicate your vision

Master techniques to help you better understand your organization's business, meet customer expectations, and ensure greater productivity and efficiency. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through flexstudy.com.