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Gemba Walks For Service Excellence The Stepbystep Guide For Identifying Service Delighters Petruska

Name: Gemba Walks For Service Excellence The Stepbystep Guide For Identifying Service Delighters Petruska
SKU: BELL-5101376
Price: 31.00 USD
Availability: InStock
Rating: 5 (98 reviews)

SKU: BELL-5101376

$ 31.00 ~~$ 45.00~~ (-31%)

5.0

98 reviews

Gemba Walks For Service Excellence The Stepbystep Guide For Identifying Service Delighters Petruska instant download after payment.

Publisher: CRC Press

File Extension: PDF

File size: 4.68 MB

Pages: 97

Author: Petruska, Robert

ISBN: 9781439886762, 1439886768

Language: English

Year: 2012

Product desciption

Gemba Walks For Service Excellence The Stepbystep Guide For Identifying Service Delighters Petruska by Petruska, Robert 9781439886762, 1439886768 instant download after payment.

Lean LeadershipFormal LeaderGetting StartedTo Find Out Where You StandGemba WalksStanding in the Circle: A Fundamental Lean PrincipleGemba Walk: Design for the CustomerValue PropositionsEssentials for Service ExcellenceService Innovation MindsetsExample 1: Valuing CustomersExample 2: Acting on Customer Surveys (as in Right Now)Example 3: Practicing Positivity at WorkExample 4: Valuing TimeExample 5: Enabling Changes That Tie into the Human Performance SystemInnovation PlansLeading and Lagging IndicatorsGoing ForwardIndex.
Abstract: Lean LeadershipFormal LeaderGetting StartedTo Find Out Where You StandGemba WalksStanding in the Circle: A Fundamental Lean PrincipleGemba Walk: Design for the CustomerValue PropositionsEssentials for Service ExcellenceService Innovation MindsetsExample 1: Valuing CustomersExample 2: Acting on Customer Surveys (as in Right Now)Example 3: Practicing Positivity at WorkExample 4: Valuing TimeExample 5: Enabling Changes That Tie into the Human Performance SystemInnovation PlansLeading and Lagging IndicatorsGoing ForwardIndex