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4.3
38 reviewsThis is the second and significantly expanded and modified edition of the award-winning Heartificial Empathy, reflecting important developments in artificial intelligence as well as the new context post-pandemic of the future of work, and issues of and new solutions for mental health therapy. Empathy has never been more needed, but businesses struggle continue to create a culture of empathy. Given the step change that's occurred with the arrival of foundational AI, business leaders are going to need to pay particular attention to work conditions and the ethical use of AI.
1st EDITION - WINNER BOOK EXCELLENCE AWARD 2019
Minter Dial's book, Heartificial Empathy won the Book Excellence Award 2019 in the Technology Category.
1st EDITION - FINALIST BUSINESS BOOK AWARD 2019
Heartificial Empathy was a finalist for the Business Books Awards 2019 in the category of Embracing Change.
ADVANCE PRAISE
"In Heartificial Empathy, Minter Dial masterfully makes the case for why empathy is not only teachable but a requirement for success in business and in life. By dissecting the elements of empathy, Dial has created the recipe book of how to embed and increase empathy in yourself, your organization, and in our machines."— Charlene Li, bestselling author and founder of Altimeter, a Prophet company
“Minter Dial is onto something. Everyone talks about the need for empathy in business and society, but no one describes what that would look like. Dial takes a great first stab at envisioning a future in which deliberate empathy drives both business success and greater societal cohesion. A must-read for forward-thinking leaders everywhere.” — Marty Neumeier, author of Metaskills and The Brand Gap.
"Empathy will be the key competitive advantage of the 21st Century. Dial captures the fullest essence of that one special quality that makes us truly human. Dial skillfully illustrates how we can industrialise meaningful solutions for human happiness." — Nell Watson, AI & Robotics
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