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ISBN 10: 0071387927
ISBN 13: 9780071387927
Author: Jack J Phillips, Ron Stone
CHAPTER 1 The Need for and Benefits of Measurement and Evaluation of Training Outcomes
CHAPTER 2 The ROI Model and Process
CHAPTER 3 Step 1. Develop Training Objectives: The Basis for Measurement
CHAPTER 4 Step 2. Develop Evaluation Plans and Baseline Data
CHAPTER 5 Step 3. Collect Data During Training (Levels 1 and 2)
CHAPTER 6 Step 4. Collect Data After Training (Levels 3 and 4)
CHAPTER 7 Step 5. Isolate the Effects of Training
CHAPTER 8 Step 6. Convert Data to Monetary Values
CHAPTER 9 Step 7. Identify the Costs of Training. CHAPTER 10 Step 8. Calculate the Return on Investment (Level 5)CHAPTER 11 Step 9. Identify Intangible Benefits
CHAPTER 12 Step 10. Generate an Impact Study
CHAPTER 13 Fast and Easy Approaches to Measuring Training Outcomes
CHAPTER 14 Gaining Management Support and Implementing the
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Tags: Jack J Phillips, Ron Stone,
