EbookBell.com

Most ebook files are in PDF format, so you can easily read them using various software such as Foxit Reader or directly on the Google Chrome browser.
Some ebook files are released by publishers in other formats such as .awz, .mobi, .epub, .fb2, etc. You may need to install specific software to read these formats on mobile/PC, such as Calibre.

Please read the tutorial at this link: https://ebookbell.com/faq

We offer FREE conversion to the popular formats you request; however, this may take some time. Therefore, right after payment, please email us, and we will try to provide the service as quickly as possible.

For some exceptional file formats or broken links (if any), please refrain from opening any disputes. Instead, email us first, and we will try to assist within a maximum of 6 hours.

EbookBell Team

Humanoid Service Robots Customer Expectations And Customer Responses Moritz Merkle

SKU: BELL-33470262

$ 31.00 ~~$ 45.00~~ (-31%)

0 reviews

Humanoid Service Robots Customer Expectations And Customer Responses Moritz Merkle instant download after payment.

Publisher: Springer Gabler

File Extension: PDF

File size: 2.42 MB

Pages: 256

Author: Moritz Merkle

ISBN: 9783658344399, 3658344393

Language: English

Year: 2021

Product desciption

Humanoid Service Robots Customer Expectations And Customer Responses Moritz Merkle by Moritz Merkle 9783658344399, 3658344393 instant download after payment.

The book is Bilingual, with sections in English and German.
Based on four empirical studies, Moritz Merkle examines the introduction of humanoid robots to the frontline service encounter in a customer-centric approach focusing on customer expectations and customer responses. The author identifies desirable robotic behavioral cues and shows that service robots meet great acceptance among customers. After service failures, customers are even more likely to forgive service robots than human employees. Further, he shows how crucial it is to manage customer expectations that depend on cultural dimensions and internal reference categories.