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ISBN 10: 0749456272
ISBN 13: 978-0749456276
Author: Alan Barker
Good communication skills are vital in today's workplace. Whether you need to keep the interest of a large audience, impress a potential employer, or simply win the argument at an important meeting, sounding the part is key.
Improve Your Communication Skills shows how to improve conversations and build rapport with colleagues; hold interviews and staff appraisals; learn the skills of persuasion; give effective presentations; write emails, letters and reports; and write for the web.
About this book
What is communication?
The transmission model
Understanding how we understand
A new model of communication
The three levels of understanding
Conversation: the heart of communication
How conversations work
Seven ways to improve your conversations
The skills of enquiry
The skills of persuasion
Interviews: holding a formal conversation
Making a presentation
Putting it in writing
Networking: the new conversation
Appendix: where to go from here
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Tags: Alan Barker, Improve, Communication, Skills