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Improving The Quality Of East And West European Public Services 1st Edition Elke Lffler

  • SKU: BELL-35607298
Improving The Quality Of East And West European Public Services 1st Edition Elke Lffler
$ 31.00 $ 45.00 (-31%)

5.0

60 reviews

Improving The Quality Of East And West European Public Services 1st Edition Elke Lffler instant download after payment.

Publisher: Ashgate Publishing; Routledge
File Extension: PDF
File size: 5.97 MB
Pages: 273
Author: Elke Löffler, Mirko Vintar
ISBN: 9780815389651, 0815389655
Language: English
Year: 2004
Edition: 1

Product desciption

Improving The Quality Of East And West European Public Services 1st Edition Elke Lffler by Elke Löffler, Mirko Vintar 9780815389651, 0815389655 instant download after payment.

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

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