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Integrating Service Level Agreements Optimizing Your Oss For Sla Delivery 1st John Lee

  • SKU: BELL-978830
Integrating Service Level Agreements Optimizing Your Oss For Sla Delivery 1st John Lee
$ 31.00 $ 45.00 (-31%)

4.4

22 reviews

Integrating Service Level Agreements Optimizing Your Oss For Sla Delivery 1st John Lee instant download after payment.

Publisher: Wiley
File Extension: PDF
File size: 8.39 MB
Pages: 467
Author: John Lee, Ron Ben-Natan
ISBN: 9780471210122, 9780471428664, 0471210129, 0471428663
Language: English
Year: 2002
Edition: 1st

Product desciption

Integrating Service Level Agreements Optimizing Your Oss For Sla Delivery 1st John Lee by John Lee, Ron Ben-natan 9780471210122, 9780471428664, 0471210129, 0471428663 instant download after payment.

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.* Addresses business-level SLAs, not just device-level SLAs* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

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