IT strategy issues and practices 3rd Edition by James D McKeen and Heather A Smith ISBN 9781943153350 by Mckeen, James D;smith, Heather A 9780133544244, 9781292080260, 0133544249, 1292080264 instant download after payment.

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ISBN 13: 9781943153350
Author: James D McKeen and Heather A Smith

Designed for courses where the goal is to understand how IT delivers organizational value, this text can be used in IT Strategy and IT Management courses at the undergraduate and graduate levels. The text combines the experiences and insights of many senior IT managers from leading-edge organizations with thorough academic research to bring important issues in IT management to life and demonstrate how IT strategy is put into action in contemporary businesses.  Edition 3.1 is a new lower-priced edition with three new chapters on contemporary issues. Otherwise, it is identical to the third edition formerly published by Pearson.  The three new chapters are: Chapter 3: Developing and Evolving a Digital Strategy, Chapter 11: Creating a Data Strategy, and Chapter 13: Developing a Cloud Strategy

IT strategy issues and practices 3rd Table of contents:

Section I Delivering Value with IT
Chapter 1 Developing and Delivering on the IT Value Proposition
Peeling the Onion: Understanding IT Value
The Three Components of the IT Value Proposition
Five Principles for Delivering Value
Chapter 2 Developing IT Strategy for Business Value
Business and IT Strategies: Past, Present, and Future
Four Critical Success Factors
The Many Dimensions of IT Strategy
Toward an IT Strategy-Development Process
Challenges for CIOs
Chapter 3 Developing and Evolving a Digital Strategy
What is a Digital Strategy?
What is the Value of a Digital Strategy?
Developing and Implementing a Digital Strategy
Supporting a Digital Strategy
Chapter 4 Building a Strong Relationship with the Business
The Nature of the Business–IT Relationship
The Foundation of a Strong Business–IT Relationship
Chapter 5 Communicating with Business Managers
Communication in the Business–IT Relationship
What Is “Good” Communication?
Obstacles to Effective Communication
“T-Level” Communication Skills for IT Staff
Improving Business–IT Communication
Chapter 6 Building Better IT Leaders from the Bottom Up
The Changing Role of the IT Leader
What Makes a Good IT Leader?
How to Build Better IT Leaders
Investing in Leadership Development: Articulating the Value Proposition
Mini Cases
Section II IT Governance
Chapter 7 Creating IT Shared Services
IT Shared Services: An Overview
IT Shared Services: Pros and Cons
IT Shared Services: Key Organizational Success Factors
Identifying Candidate Services
An Integrated Model of IT Shared Services
Recommmendations for Creating Effective IT Shared Services
Chapter 8 A Management Framework for IT Sourcing
A Maturity Model for IT Functions
IT Sourcing Options: Theory Versus Practice
The “Real” Decision Criteria
A Decision Framework for Sourcing IT Functions
A Management Framework for Successful Sourcing
Chapter 9 The IT Budgeting Process
Key Concepts in IT Budgeting
The Importance of Budgets
The IT Planning and Budget Process
IT Budgeting Practices that Deliver Value
Chapter 10 Managing IT-Based Risk
A Holistic View of IT-Based Risk
Holistic Risk Management: A Portrait
Developing a Risk Management Framework
Improving Risk Management Capabilities
Chapter 11 Creating a Data Strategy
Why do We Need a Data Strategy?
What is a Data Strategy?
Where Does Data Strategy Fit?
The Data Journey
Advice to Managers
Mini Cases
Section III IT-Enabled Innovation
Chapter 12 Innovation with IT
The Need for Innovation: An Historical Perspective
The Need for Innovation Now
Understanding Innovation
The Value of Innovation
Innovation Essentials: Motivation, Support, and Direction
Challenges for IT leaders
Facilitating Innovation
Chapter 13 Developing a Cloud Strategy
Cloud Computing: The Current Reality
Developing a Cloud Strategy
Cloud Computing Challenges
Cloud Vendor Selection and Management
Recommendations for Managers
Chapter 14 Improving the Customer Experience: An IT Perspective
Customer Experience and Business Value
Many Dimensions of Customer Experience
The Role of Technology in Customer Experience
Customer Experience Essentials for IT
First Steps to Improving Customer Experience
Chapter 15 Building Business Intelligence
Understanding Business Intelligence
The Need for Business Intelligence
The Challenge of Business Intelligence
The Role of IT in Business Intelligence
Improving Business Intelligence
Chapter 16 Enabling Collaboration with IT
Why Collaborate?
Characteristics of Collaboration
Components of Successful Collaboration
The Role of IT in Collaboration
First Steps for Facilitating Effective Collaboration
Mini Cases
Section IV IT Portfolio Development and Management
Chapter 17 Application Portfolio Management
The Applications Quagmire
The Benefits of a Portfolio Perspective
Making APM Happen
Key Lessons Learned
Chapter 18 Managing IT Demand
Understanding IT Demand
The Economics of Demand Management
Three Tools for Demand Management
Key Organizational Enablers for Effective Demand Management
Chapter 19 Creating and Evolving a Technology Roadmap
What is a Technology Roadmap?
The Benefits of a Technology Roadmap
Elements of the Technology Roadmap
Practical Steps for Developing a Technology Roadmap
Chapter 20 Enhancing Development Productivity
The Problem With System Development
Trends in System Development
Obstacles to Improving System Development Productivity
Improving System Development Productivity: What We Know That Works
Next Steps to Improving System Development Productivity
Chapter 21 Information Delivery: IT’S Evolving Role
Information and IT: Why Now?
Delivering Value Through Information
Effective Information Delivery
The Future of Information Delivery
Mini Cases
Index
Mini Index for New Chapters

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