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6 reviewsNo, it's not just your imagination—more and more people in the workplace today have high-conflict personalities. Co-workers, clients, even bosses are behaving in narcissistic or bullying ways, choosing targets and then placing blame on them, treating them with disdain, or otherwise acting in aggressive, inappropriate ways. Some go so far as to spread damaging rumors, harass, or directly sabotage their targets, among other extreme behaviors. These are not people who are just having an occasional bad day; these are people who display a repeated pattern of high-conflict behavior. And they aren't just difficult; they are the most difficult of people. They can make your life at work stressful, frustrating, and extremely challenging. The good news is that their behavior is not about you—it's about them. What's more, you can learn strategies and techniques to deal with them more effectively at work.
Based on Bill Eddy's high-conflict personality theory, he and...
