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EbookBell Team
4.1
100 reviewsIf you were to eavesdrop on just about any management or
executive meeting, strategy session or performance review in any
business you would hear the term ‘KPI’ mentioned many times in
many different contexts. Most people in those discussions would
know that the acronym stands for Key Performance Indicators but
if you pressed each person to explain what a KPI actually is, it’s
likely that you would hear many different definitions.
Business is challenging, especially during difficult economic times.
It is also extremely competitive and our customers are becoming
increasingly discerning. As a result business leaders and senior
executives are all looking to improve performance, minimise
errors and seek out new and novel ways to gain the edge over
their competition. KPIs – when properly understood and used
effectively provide a powerful tool in achieving just that.
