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Measuring And Improving Productivity In Services Issues Strategies And Challenges Faridah Djellal

  • SKU: BELL-1394888
Measuring And Improving Productivity In Services Issues Strategies And Challenges Faridah Djellal
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Measuring And Improving Productivity In Services Issues Strategies And Challenges Faridah Djellal instant download after payment.

Publisher: Edward Elgar Publishing
File Extension: PDF
File size: 8.78 MB
Pages: 261
Author: Faridah Djellal, Faiz Gallouj
ISBN: 9781847202697, 1847202691
Language: English
Year: 2009

Product desciption

Measuring And Improving Productivity In Services Issues Strategies And Challenges Faridah Djellal by Faridah Djellal, Faiz Gallouj 9781847202697, 1847202691 instant download after payment.

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

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