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Measuring Business Excellence Routledge Studies In Business Organization And Networks 21 1st Edition Gopal A Kanji

Name: Measuring Business Excellence Routledge Studies In Business Organization And Networks 21 1st Edition Gopal A Kanji
SKU: BELL-1823994
Price: 31.00 USD
Availability: InStock
Rating: 4.7 (106 reviews)

SKU: BELL-1823994

$ 31.00 ~~$ 45.00~~ (-31%)

4.7

106 reviews

Measuring Business Excellence Routledge Studies In Business Organization And Networks 21 1st Edition Gopal A Kanji instant download after payment.

Publisher: Routledge

File Extension: PDF

File size: 1.19 MB

Pages: 256

Author: Gopal A. Kanji

ISBN: 9780415258227, 0415258227

Language: English

Year: 2002

Edition: 1

Product desciption

Measuring Business Excellence Routledge Studies In Business Organization And Networks 21 1st Edition Gopal A Kanji by Gopal A. Kanji 9780415258227, 0415258227 instant download after payment.

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.