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Microsoft Dynamics CRM 2011 Step by Step 1st Edition by Mike Snyder 0735648905 978-0735648906

  • SKU: BELL-2031612
Microsoft Dynamics CRM 2011 Step by Step 1st Edition by Mike Snyder 0735648905 978-0735648906
$ 31.00 $ 45.00 (-31%)

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Microsoft Dynamics CRM 2011 Step by Step 1st Edition by Mike Snyder 0735648905 978-0735648906 instant download after payment.

Publisher: Microsoft Press
File Extension: PDF
File size: 23.03 MB
Pages: 448
Author: Mike Snyder, Jim Steger, Brendan Landers
ISBN: 9780735648906, 0735648905
Language: English
Year: 2011
Edition: 1

Product desciption

Microsoft Dynamics CRM 2011 Step by Step 1st Edition by Mike Snyder 0735648905 978-0735648906 by Mike Snyder, Jim Steger, Brendan Landers 9780735648906, 0735648905 instant download after payment.

Microsoft Dynamics CRM 2011 Step by Step 1st Edition by Mike Snyder - Ebook PDF Instant Download/Delivery: 0735648905, 978-0735648906

Full download Microsoft Dynamics CRM 2011 Step by Step 1st Edition after payment

 

Product details:

ISBN 10: 0735648905

ISBN 13: 978-0735648906

Author: Mike Snyder

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Table of contents:

1. Introduction to Microsoft Dynamics CRM

2. Getting Around in Microsoft Dynamics CRM

3. Working with Accounts and Contacts

4. Working with Activities and Notes

5. Using Microsoft Dynamics CRM for Outlook

6. Working with Leads and Opportunities

7. Using Marketing Lists

8. Managing Campaigns and Quick Campaigns

9. Working with Campaign Activities and Responses

10. Tracking Service Requests

11. Using the Knowledge Base

12. Working with Contracts and Queues

13. Working with Filters and Charts

14. Using Dashboards

15. Using the Report Wizard

16. Using Advanced Find

17. Reporting with Excel

18. Bulk Data Importing

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Tags: Mike Snyder, Microsoft, Dynamics, Step

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