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Nonlinguistic Analysis Of Call Center Conversations 1st Edition Sunil Kumar Kopparapu Auth

  • SKU: BELL-4930390
Nonlinguistic Analysis Of Call Center Conversations 1st Edition Sunil Kumar Kopparapu Auth
$ 31.00 $ 45.00 (-31%)

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Nonlinguistic Analysis Of Call Center Conversations 1st Edition Sunil Kumar Kopparapu Auth instant download after payment.

Publisher: Springer International Publishing
File Extension: PDF
File size: 3.36 MB
Pages: 83
Author: Sunil Kumar Kopparapu (auth.)
ISBN: 9783319008967, 9783319008974, 331900896X, 3319008978
Language: English
Year: 2015
Edition: 1

Product desciption

Nonlinguistic Analysis Of Call Center Conversations 1st Edition Sunil Kumar Kopparapu Auth by Sunil Kumar Kopparapu (auth.) 9783319008967, 9783319008974, 331900896X, 3319008978 instant download after payment.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

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