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Oakland On Quality Management Third Edition 3rd Edition John S Oakland

Name: Oakland On Quality Management Third Edition 3rd Edition John S Oakland
SKU: BELL-1956152
Price: 31.00 USD
Availability: InStock
Rating: 4.8 (84 reviews)

SKU: BELL-1956152

$ 31.00 ~~$ 45.00~~ (-31%)

4.8

84 reviews

Oakland On Quality Management Third Edition 3rd Edition John S Oakland instant download after payment.

Publisher: Routledge

File Extension: PDF

File size: 9.09 MB

Pages: 487

Author: John S Oakland

ISBN: 9780750657419, 9781417537280, 0750657413, 1417537280

Language: English

Year: 2004

Edition: 3

Product desciption

Oakland On Quality Management Third Edition 3rd Edition John S Oakland by John S Oakland 9780750657419, 9781417537280, 0750657413, 1417537280 instant download after payment.

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.