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ISBN 10: 0230227414
ISBN 13: 9780230227415
Author: Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
This book provides in-depth insights into the practices that lead to success in outsourcing global services. Written by internationally acclaimed academics, it covers best practices on IT outsourcing, business process outsourcing and netsourcing. This book is a must read for any practitioner, academic or student concerned with global sourcing.
Chapter 1 Exploring relationships in information systems outsourcing: a typology of IS outsourcing r
Chapter 2 Offshore middlemen: transnational intermediation in technology sourcing
Chapter 3 IT outsourcing from a client perspective: exploring client developments and their impact o
Chapter 4 Operational capabilities development in mediated offshore software services models
Chapter 5 Integrated collaboration across distributed sites: the perils of process and the promise o
Chapter 6 Successful knowledge transfer within offshore supplier networks: a case study exploring so
Chapter 7 Risk, anxiety, and the production of comfort/trust in the context of globalized modes of w
Chapter 8 Requirements analysis in offshore is development: remote bridging of differences in unders
Chapter 9 Global expertise and quality standards in ICT offshore projects
Chapter 10 Step by step: the development of knowledge transfer and collaboration in a nearshore soft
Chapter 11 Managing dispersed expertise in IT offshore outsourcing: lessons from Tata Consultancy Se
global business services or knowledge process outsourcing
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Tags: Ilan Oshri, Julia Kotlarsky, Leslie Willcocks, Outsourcing
