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Phone Skills For The Information Age 3rd Edition Dorothy A Maxwell

SKU: BELL-10965502

$ 31.00 ~~$ 45.00~~ (-31%)

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Phone Skills For The Information Age 3rd Edition Dorothy A Maxwell instant download after payment.

Publisher: McGraw-Hill Humanities Social

File Extension: PDF

File size: 2.76 MB

Pages: 142

Author: Dorothy A. Maxwell

ISBN: 9780073017273, 0073017272

Language: English

Year: 2005

Edition: 3

Product desciption

Phone Skills For The Information Age 3rd Edition Dorothy A Maxwell by Dorothy A. Maxwell 9780073017273, 0073017272 instant download after payment.

This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.