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Problem Manager Careers In It Service Management Colin Rudd

  • SKU: BELL-51301500
Problem Manager Careers In It Service Management Colin Rudd
$ 31.00 $ 45.00 (-31%)

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Problem Manager Careers In It Service Management Colin Rudd instant download after payment.

Publisher: BCS Learning & Development Limited
File Extension: PDF
File size: 11.66 MB
Pages: 241
Author: Colin Rudd
ISBN: 9781780172385, 1780172389
Language: English
Year: 2014

Product desciption

Problem Manager Careers In It Service Management Colin Rudd by Colin Rudd 9781780172385, 1780172389 instant download after payment.

Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. The desired outcome is an increase in the quality and availability of IT services and a reduction in the number and impact of incidents. This practical book describes the role of a problem manager in depth, covering areas such as purpose, responsibilities, required skills and career progression. It also provides information on relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.

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