Public Administration Reformation Market Demand From Public Organizations 1st Edition Yogesh K Dwivedi by Yogesh K. Dwivedi, Mahmud Shareef, Sanjay K. Pandey, Vinod Kumar 9781138377820, 9780415836678, 9781138339989, 9780203694428, 1138377821, 0415836670, 1138339989, 0203694422 instant download after payment.

In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reformexamines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.