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ISBN 10: 0071449086
ISBN 13: 978-0071449083
Author: Sid Kemp
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Get past the hype to discover what quality management programs really work
Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
PART ONE: MANAGING QUALITY
CHAPTER 1 Quality Throughout History
CHAPTER 2 The Development of Quality Management
CHAPTER 3 Defining Quality
CHAPTER 4 Quality for the Customer
PART TWO: QUALITY ESSENTIALS
CHAPTER 5 Key Quality Concepts
CHAPTER 6 Defining, Planning for, Controlling, Assuring, and Delivering Quality
CHAPTER 7 Planning for Quality
CHAPTER 8 Leading a Quality Team
CHAPTER 9 Quality Engineering
CHAPTER 10 Auditing Quality
CHAPTER 11 Statistics for Quality
Mid-Term Exam
PART THREE: QUALITY MOVEMENTS
CHAPTER 12 Total Quality Management
CHAPTER 13 Quality Standards—ISO 9000 and More
CHAPTER 14 Six Sigma
CHAPTER 15 The Cost of Quality
CHAPTER 16 The Capability for Quality: CMM and CMMI
CHAPTER 17 Steady Improvement in Japan: Gemba Kaizen for Lean (JIT) Manufacturing
PART FOUR: PRACTICAL QUALITY MANAGEMENT
CHAPTER 18 Challenges and Leadership
CHAPTER 19 Practical Quality for Projects and Programs
CHAPTER 20 Global Quality in the 21st Century
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Tags: Sid Kemp, Quality, Management, Demystified
