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Remote Service Technology Perception And Its Impact On Customerprovider Relationships An Empirical Exploratory Study In A Btobsetting 1st Edition Stefanie Paluch Auth

  • SKU: BELL-4269126
Remote Service Technology Perception And Its Impact On Customerprovider Relationships An Empirical Exploratory Study In A Btobsetting 1st Edition Stefanie Paluch Auth
$ 31.00 $ 45.00 (-31%)

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Remote Service Technology Perception And Its Impact On Customerprovider Relationships An Empirical Exploratory Study In A Btobsetting 1st Edition Stefanie Paluch Auth instant download after payment.

Publisher: Gabler Verlag
File Extension: PDF
File size: 192.83 MB
Pages: 419
Author: Stefanie Paluch (auth.)
ISBN: 9783834931009, 9783834969361, 3834931004, 3834969362
Language: English
Year: 2012
Edition: 1

Product desciption

Remote Service Technology Perception And Its Impact On Customerprovider Relationships An Empirical Exploratory Study In A Btobsetting 1st Edition Stefanie Paluch Auth by Stefanie Paluch (auth.) 9783834931009, 9783834969361, 3834931004, 3834969362 instant download after payment.

Remote services represent a young, but already important and fast growing form of technology-mediated services,. Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors. Based on the empirical data, she generates managerial implications for remote service providers on how to increase the technology adoption and reinforce the relationships with their customers in high-technology environments.

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