EbookBell.com

Most ebook files are in PDF format, so you can easily read them using various software such as Foxit Reader or directly on the Google Chrome browser.
Some ebook files are released by publishers in other formats such as .awz, .mobi, .epub, .fb2, etc. You may need to install specific software to read these formats on mobile/PC, such as Calibre.

Please read the tutorial at this link: https://ebookbell.com/faq

We offer FREE conversion to the popular formats you request; however, this may take some time. Therefore, right after payment, please email us, and we will try to provide the service as quickly as possible.

For some exceptional file formats or broken links (if any), please refrain from opening any disputes. Instead, email us first, and we will try to assist within a maximum of 6 hours.

EbookBell Team

Service Failures And Recovery In Tourism Hospitality A Practical Manual Koc

Name: Service Failures And Recovery In Tourism Hospitality A Practical Manual Koc
SKU: BELL-6992896
Price: 31.00 USD
Availability: InStock
Rating: 5 (58 reviews)

SKU: BELL-6992896

$ 31.00 ~~$ 45.00~~ (-31%)

5.0

58 reviews

Service Failures And Recovery In Tourism Hospitality A Practical Manual Koc instant download after payment.

Publisher: CABI

File Extension: PDF

File size: 7.18 MB

Pages: 240

Author: Koc, Erdogan

ISBN: 9781786390677, 9781786390691, 1786390671, 1786390698

Language: English

Year: 2017

Product desciption

Service Failures And Recovery In Tourism Hospitality A Practical Manual Koc by Koc, Erdogan 9781786390677, 9781786390691, 1786390671, 1786390698 instant download after payment.

Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services.
Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff.