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Service Management An Integrated Approach 3rd Edition Mr Bart Van Looy

  • SKU: BELL-10887856
Service Management An Integrated Approach 3rd Edition Mr Bart Van Looy
$ 31.00 $ 45.00 (-31%)

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Service Management An Integrated Approach 3rd Edition Mr Bart Van Looy instant download after payment.

Publisher: Pearson
File Extension: PDF
File size: 5.85 MB
Pages: 544
Author: Mr Bart Van Looy, Paul Gemmel, Roland Van Dierdonck
ISBN: 9780273732037, 027373203X
Language: English
Year: 2013
Edition: 3

Product desciption

Service Management An Integrated Approach 3rd Edition Mr Bart Van Looy by Mr Bart Van Looy, Paul Gemmel, Roland Van Dierdonck 9780273732037, 027373203X instant download after payment.

Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.
 
This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies.  The book is based on three central strands of services management: customers, employees and operations.  The final part of the book addresses the issue of performance management and service strategy.

 

Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.

 

Services Management third edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students

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