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Service Quality Research Perspectives Benjamin Schneider Susan Schoenberger White

  • SKU: BELL-5108780
Service Quality Research Perspectives Benjamin Schneider Susan Schoenberger White
$ 31.00 $ 45.00 (-31%)

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Service Quality Research Perspectives Benjamin Schneider Susan Schoenberger White instant download after payment.

Publisher: SAGE Publications, Inc
File Extension: PDF
File size: 1.23 MB
Pages: 200
Author: Benjamin Schneider, Susan Schoenberger White
ISBN: 9780761921462, 076192146X
Language: English
Year: 2003

Product desciption

Service Quality Research Perspectives Benjamin Schneider Susan Schoenberger White by Benjamin Schneider, Susan Schoenberger White 9780761921462, 076192146X instant download after payment.

The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. Scholars and researchers in a number of disciplines, including marketing, human resources I/O psychology, sociology, and consumer behavior, have all made substantial contributions to understanding what service is, how service and service delivery quality are experienced by customers, and the role of employees and their organizations in service delivery. Service Quality: Research Perspectives presents a comprehensive overview and analysis of the field and its research, including its growth, emerging trends, and debates

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