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Service Satisfaction And Climate Perspectives On Management In English Language Teaching 1st Edition John Walker

  • SKU: BELL-51672200
Service Satisfaction And Climate Perspectives On Management In English Language Teaching 1st Edition John Walker
$ 31.00 $ 45.00 (-31%)

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Service Satisfaction And Climate Perspectives On Management In English Language Teaching 1st Edition John Walker instant download after payment.

Publisher: BRILL
File Extension: PDF
File size: 3.93 MB
Pages: 281
Author: John Walker
ISBN: 9781849509978, 1849509972
Language: English
Year: 2010
Edition: 1

Product desciption

Service Satisfaction And Climate Perspectives On Management In English Language Teaching 1st Edition John Walker by John Walker 9781849509978, 1849509972 instant download after payment.

Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

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