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ISBN 10: 0761342400
ISBN 13: 9780761342403
Author: Donald Cleveland
Wonder 1: Communication is a Skill
This chapter establishes the foundational idea that communication is not an innate talent but a skill that can be learned and honed through practice.
Wonder 2: Active Listening
Focuses on the importance of truly hearing and understanding others, moving beyond simply waiting for your turn to speak.
Wonder 3: Clarity and Brevity
Emphasizes the need to express thoughts clearly and concisely, avoiding jargon and unnecessary words to ensure the message is understood.
Wonder 4: Emotional Intelligence
Explores how understanding and managing your own emotions, as well as recognizing the emotions of others, can enhance communication.
Wonder 5: Non-Verbal Communication
Discusses the impact of body language, tone of voice, gestures, and facial expressions on the message being sent.
Wonder 6: Empathy
Highlights the value of putting yourself in another person's shoes to build rapport and trust, leading to more meaningful conversations.
Wonder 7: Feedback
Covers the importance of both giving and receiving constructive feedback to continuously improve communication and relationships.
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Tags: Donald Cleveland, Wonders, Communication
