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Laila Tarraf was the Chief People Officer for Peet's Coffee and Tea, the iconic Berkeley coffee roaster that launched the craft coffee movement in America, but she had a secret: she was failing in the most important relationships in her life. Yes, she was a strong and effective business leader, the successful daughter of immigrants, and the mother of a toddler; but she was also disconnected from her own feelings ¬and had little patience for the feelings of others.
All that changed when life handed her a trifecta of losses: her husband died of an accidental drug overdose, and her parents' deaths followed in quick succession. Laila had spent her life leading from the head, convinced that any display of vulnerability would make her soft. What she didn't expect was that soft would turn out to be strong. As she reconnected to her heart, one painful step at a time, something remarkable happened: she became a better leader, a better mother, and a better person. Her heart turned out...