Super Service Seven Keys To Delivering Great Customer Serviceeven When You Dont Feel Like Iteven When They Dont Deserve It Completely Revised 2nd Edition Jeff Gee by Jeff Gee, Val Gee 9780071625791, 9780071627696, 0071625798, 0071627693 instant download after payment.

Don’t just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers. Now, it has been completely revised and expanded to address today’s unique customer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today’s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding—which makes your job harder than ever. In order to ensure smooth interactions, you need to keep a step ahead—you need to deliver super service.